GUEST: 2016 was the year of the bots. But then the hype outpaced the progress of conversational bots in the market. Despite the hiccups, conversational bots and messaging platforms still have the promise to be a major way users access digital services. But for these to reach their potential, we need to unlock the unique value […]
GUEST: 2016 was the year of the bots. But then the hype outpaced the progress of conversational bots in the market. Despite the hiccups, conversational bots and messaging platforms still have the promise to be a major way users access digital services. But for these to reach their potential, we need to unlock the unique value […]
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